Service Advisor

Lowe & Moyer Garage; Fogelsville (Lehigh County); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Lowe & Moyer Garage in Fogelsville, PA is seeking a Service Advisor to manage the service reception and ensure customer inquiries are handled from start to invoice, contributing to efficient shop utilization and lasting customer relationships.

This role requires proactively generating leads, driving service sales, coordinating scheduling and resources, welcoming customers, and maintaining clear communication.

Qualifications

• High school education or equivalent.
• Experience in a dealership position recommended.
• Further education in a relevant field.

Responsibilities

• Proactively generate and prioritize leads by reviewing history, analyzing diagnostics, and contacting customers.
• Drive service sales by assessing needs and scheduling work.
• Maximize shop efficiency by planning work time and coordinating resources.
• Ensure a positive customer experience by welcoming customers and communicating changes.
• Build long-term customer relationships by reviewing work and suggesting future services.
• Foster a collaborative service department culture through teamwork and accountability.

Skills

Lead generation

Service sales

Shop efficiency

Customer experience

Customer relationships

Team collaboration

Business acumen

Product knowledge

Safety standards

IT skills

Communication

Customer service

Initiative

Planning

Problem solving

Collaboration

Education

High school diploma

Dealership experience recommended

Further education

Job description

Service Advisor

Department: Service
Reports To: Service Manager

Overview

The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.

Schedule Monday - Friday 7am-5pm and Saturday 8am-noon

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

Key Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

General Knowledge and Skills You Need

• Apply business acumen to understand operational processes and drive improved service performance and profitability.
• Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.
• Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
• Utilize software and information technology effectively to perform daily tasks and support service operations.
• Communicate openly and respectfully with all stakeholders, fostering two-way dialogue, building consensus, and promoting clear, honest interactions.
• Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
• Take initiative and drive solutions by addressing issues proactively and seizing opportunities.
• Plan and prioritize effectively to achieve organizational goals through efficient resource allocation.
• Identify and resolve issues efficiently, escalating complex problems as needed.
• Collaborate proactively to support a cohesive work environment and achieve shared goals.

Desired Education & Experience

• High school education or equivalent
• Relevant work experiences in a dealership position recommended
• Further education in a relevant field

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.