Proactive IT Support Specialist (Desktop & End-User)

Industrialelectricmanufacturing; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Industrialelectricmanufacturing in Jacksonville, FL is seeking an IT Support Specialist to deliver exceptional technical support. The candidate will be responsible for resolving hardware, software, and network issues while prioritizing user satisfaction. Successful applicants should have 3+ years of experience in IT support and strong communication skills.

This position involves up to 10% travel to IEM sites and offers a comprehensive benefits package to support employee well-being and growth. If you are proactive and customer-oriented, consider joining us.

Qualifications

• 3+ years experience in desktop or IT support.
• Experience with Level 1 and Level 2 troubleshooting.
• Ability to support Windows-based PCs and peripherals.

Responsibilities

• Provide Level 1 and Level 2 technical support.
• Troubleshoot PC-related problems and network connectivity.
• Respond to service desk tickets in accordance with SLAs.

Skills

Desktop or IT support experience

Proficiency in Windows-based PCs

Basic networking knowledge

Communication and customer service skills

Tools

ServiceNow

Jira

Job description

Industrialelectricmanufacturing in Jacksonville, FL is seeking an IT Support Specialist to deliver exceptional technical support. The candidate will be responsible for resolving hardware, software, and network issues while prioritizing user satisfaction. Successful applicants should have 3+ years of experience in IT support and strong communication skills.

This position involves up to 10% travel to IEM sites and offers a comprehensive benefits package to support employee well-being and growth. If you are proactive and customer-oriented, consider joining us.