IT Support Specialist

Industrialelectricmanufacturing; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Industrialelectricmanufacturing in Jacksonville, FL is seeking an IT Support Specialist to deliver exceptional technical support. The candidate will be responsible for resolving hardware, software, and network issues while prioritizing user satisfaction. Successful applicants should have 3+ years of experience in IT support and strong communication skills.

This position involves up to 10% travel to IEM sites and offers a comprehensive benefits package to support employee well-being and growth. If you are proactive and customer-oriented, consider joining us.

Qualifications

• 3+ years experience in desktop or IT support.
• Experience with Level 1 and Level 2 troubleshooting.
• Ability to support Windows-based PCs and peripherals.

Responsibilities

• Provide Level 1 and Level 2 technical support.
• Troubleshoot PC-related problems and network connectivity.
• Respond to service desk tickets in accordance with SLAs.

Skills

Desktop or IT support experience

Proficiency in Windows-based PCs

Basic networking knowledge

Communication and customer service skills

Tools

ServiceNow

Jira

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Location: Jacksonville, FL (JAX)

Reports To: IT Manager – East Coast

Position Summary

We are looking for a proactive and customer-oriented IT Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.

Key Responsibilities

• Supporting various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity involving regular deskside support for laptops, printers, scanners, and other peripheral devices.
• Responding to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes.
• Closely working with internal teams to resolve issues quickly and consistently exceed SLA expectations.
• Providing exceptional customer service.
• Prioritizing user satisfaction in every interaction.
• Documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.

Supervision of Personnel

This position will not directly or indirectly supervise others on the team.

Qualifications

Required

• 3+ years of experience in desktop or IT support, with hands‑on exposure to Level 1 and Level 2 troubleshooting.
• Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
• Experience with application support for internal business users, including installation, configuration, and issue resolution.
• Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
• Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
• Ability to meet SLA requirements, including rapid response to high‑priority tickets (e.g., VP‑level within 15 minutes).
• Excellent communication and customer service skills, with a user‑first mindset and a calm, professional demeanor under pressure.

Preferred

• Familiarity with Jira or ServiceNow ticketing system

Job Location

This position will be based in Jacksonville, FL and will require up to 10% travel to IEM sites to support deployments and project activities and for other related activities.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees’ well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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