Desktop Support Administrator - On-Call & Travel Ready

Empath Health; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement with company match

5+ weeks PTO

Tuition reimbursement

Job summary

Empath Health is seeking a Desktop Support Administrator to deliver technical support for desktops, laptops, and mobile devices across the organization. The role includes software installations, troubleshooting, and on-site deskside assistance as needed, with participation in on-call rotation.

The ideal candidate has 3+ years of end-user support experience, ITIL knowledge, and relevant certifications. Travel between facilities may be required, and on-site work is expected at multiple Florida

Qualifications

• Associate’s or Bachelor's degree in Computer science or related field with 3+ years of end-user support experience.
• Microsoft Certification on Office Applications and Windows versions; CompTIA A+ strongly preferred.
• ITIL knowledge and framework experience. Overnight/weekend on-call availability.

Responsibilities

• Provide desktop, laptop, and mobile device support to end-users and telecom services.
• Implement solutions to prevent recurring system issues and minimize user downtime.
• Perform inventory and maintain accurate records in configuration databases.
• Participate in on-call rotation and provide on-site support as needed.
• Travel between facilities for deskside assistance when required.

Skills

End-user support

Desktop troubleshooting

Telecom services support

On-call readiness

Customer-focused service

Education

Bachelor/Associate degree in Computer science

Tools

ITIL

CompTIA A+ (preferred)

Windows 7/8/10 administration

Job description

Empath Health is seeking a Desktop Support Administrator to deliver technical support for desktops, laptops, and mobile devices across the organization. The role includes software installations, troubleshooting, and on-site deskside assistance as needed, with participation in on-call rotation.

The ideal candidate has 3+ years of end-user support experience, ITIL knowledge, and relevant certifications. Travel between facilities may be required, and on-site work is expected at multiple Florida