Proactive Customer Service & Solutions Specialist

Eichholtz; High Point (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Eichholtz USA seeks a proactive Customer Service Representative to join our High Point team. You will anticipate customer needs, manage quotes and orders, and coordinate with sales, warehouse, and service teams to ensure timely resolutions and exceptional service.

The ideal candidate holds a Bachelor’s degree or has 3+ years of customer service experience, with strong communication and MS Word/Excel skills. This on-site role offers growth within a global luxury brand.

Qualifications

• Bachelor’s degree or 3+ years of customer service experience preferred.
• Excellent communication and organizational skills.
• Proactive, customer-focused approach.
• Strong computer proficiency, especially MS Word and Excel.

Responsibilities

• Anticipate customer needs and provide recommendations, updates, and solutions without prompting.
• Coordinate issue resolution with sales, management, warehouse and service teams.
• Manage customer accounts, quotes, and orders.
• Monitor lead times and order status.
• Establish and support customer relationships and account growth.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor’s degree or 3+ years of customer service experience

Tools

Microsoft Word

Excel

Job description

Eichholtz USA seeks a proactive Customer Service Representative to join our High Point team. You will anticipate customer needs, manage quotes and orders, and coordinate with sales, warehouse, and service teams to ensure timely resolutions and exceptional service.

The ideal candidate holds a Bachelor’s degree or has 3+ years of customer service experience, with strong communication and MS Word/Excel skills. This on-site role offers growth within a global luxury brand.