Proactive AI Solutions Engineer – Hybrid/Remote

NICE; Richardson (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NiCE in the United States seeks a Professional Services Engineer to grow our US team. You will become a Proactive AI and Cognigy expert, delivering high‑quality implementations, analysis, support, and client‑facing initiatives across the globe.

You will work with US colleagues to provide implementation and configuration for our SaaS platforms, APIs, and integrations, tackling troubleshooting, best practices, and post‑go-live support while collaborating with global teams.

Qualifications

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.

Responsibilities

• Implement Proactive AI Agents under guidance from senior engineers, from requirements through configuration, testing and deployment.
• Support client engagements by delivering technical tasks with focus on quality and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and translate business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Document solution designs, integrations and implementation steps.
• Troubleshoot, debug, and resolve issues in implemented solutions.
• Support customer journey optimization using transactional data and basic analytics.

Skills

SQL

JavaScript

APIs

Troubleshooting

Communication

Tools

C#

Python

HTML/CSS

Job description

NiCE in the United States seeks a Professional Services Engineer to grow our US team. You will become a Proactive AI and Cognigy expert, delivering high‑quality implementations, analysis, support, and client‑facing initiatives across the globe.

You will work with US colleagues to provide implementation and configuration for our SaaS platforms, APIs, and integrations, tackling troubleshooting, best practices, and post‑go-live support while collaborating with global teams.