Proactive AI & Cognigy Engineer — Remote

Nice-0a1ef543; Richardson (TX); Hybrid; USD 95,000 - 135,000; Full time

Job summary

NiCE is seeking a Professional Services Engineer in the US to grow our professional services team. You will become a Proactive AI and Cognigy expert, delivering high-quality implementations, analysis, support, and more to clients globally.

Working with US teams, you will provide implementation and configuration across our deterministic and agentic platforms, collaborating with regional and global teams to optimize client journeys and automate processes.

Qualifications

• 3+ years of experience in professional services, software implementation, or related roles.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow implementation best practices.
• Strong written and verbal communication with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms.

Responsibilities

• Implement Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using transactional data and basic analytics.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Perform other duties as assigned in support of Professional Services objectives.

Skills

API integrations

Technical troubleshooting

Client communication

Learn new tools

Team collaboration

Job description

NiCE is seeking a Professional Services Engineer in the US to grow our professional services team. You will become a Proactive AI and Cognigy expert, delivering high-quality implementations, analysis, support, and more to clients globally.

Working with US teams, you will provide implementation and configuration across our deterministic and agentic platforms, collaborating with regional and global teams to optimize client journeys and automate processes.