Proactive AI & Integrations Engineer

NICE; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a Professional Services Engineer to grow our US team. You will implement Proactive AI Agents, configure the SaaS platform, and collaborate with global teams to deliver high-quality solutions for clients.

The role emphasizes client engagements, troubleshooting, and continuous improvement in a fast-paced environment. You will work with SQL and JavaScript, with exposure to C#, Python, HTML, and CSS, and contribute across the full implementation lifecycle from requirements to

Qualifications

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.

Responsibilities

• Implement Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using transactional data and basic analytics.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post-go-live support.
• Perform other duties as assigned in support of Professional Services objectives.

Skills

SQL

JavaScript

APIs

C#

Python

HTML

CSS

Job description

NiCE is seeking a Professional Services Engineer to grow our US team. You will implement Proactive AI Agents, configure the SaaS platform, and collaborate with global teams to deliver high-quality solutions for clients.

The role emphasizes client engagements, troubleshooting, and continuous improvement in a fast-paced environment. You will work with SQL and JavaScript, with exposure to C#, Python, HTML, and CSS, and contribute across the full implementation lifecycle from requirements to