AI & API Integration Engineer (Hybrid—Remote)

NICE; Sandy (UT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE in the US is seeking a Professional Services Engineer to join our growing team. You will become a Proactive AI and Cognigy expert, delivering high-quality implementations, analysis, support, and diverse client engagements across the globe.

Working with US teams, you will implement Proactive AI Agents, configure the SaaS platform, translate business processes into automated solutions, and contribute to knowledge sharing and post-go-live support.

Qualifications

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast-paced environment.

Responsibilities

• Implement Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using transactional data and basic analytics.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post-go-live support.
• Perform other duties as assigned in support of Professional Services objectives.

Skills

SQL

JavaScript

APIs

Communication

Troubleshooting

Python

C#

Tools

HTML

CSS

Python

Job description

NiCE in the US is seeking a Professional Services Engineer to join our growing team. You will become a Proactive AI and Cognigy expert, delivering high-quality implementations, analysis, support, and diverse client engagements across the globe.

Working with US teams, you will implement Proactive AI Agents, configure the SaaS platform, translate business processes into automated solutions, and contribute to knowledge sharing and post-go-live support.