Pro Parts & Installer Specialist

O'Reilly Auto Parts; Richmond (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions Start

Medical, Dental & Vision Insurance

Tuition Educational Assistance

Wellbeing programs

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an experienced Installer Service Specialist to support professional customers at the installer counter and supervise delivery operations. You will oversee daily activity of the delivery specialist, ensure accurate order fulfillment, and maintain vehicle/service standards in a fast-paced store environment.

The role emphasizes mechanical knowledge, strong communication, and the ability to coordinate cross-functional teams to deliver timely parts and services.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Desired: Hands-on knowledge of automotive repairs.
• Desired: ASE Certification.
• Desire for multilingual ability (Spanish highly desired).

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders by phone and online, invoice orders, pick and stage parts for delivery, and guide delivery staff to ensure timely deliveries.
• Ensure delivery vehicles are serviced and maintained to company standards.
• Ensure daily vehicle inspections are completed and mileages recorded in fleet devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customer returns are picked up and credited promptly.
• Assist on front and retail counters as needed.
• Assist with backroom duties (auto-load, returns, stock) as needed.
• Assist with customer labor claims to process quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics

Communication skills

Job description

O'Reilly Auto Parts is seeking an experienced Installer Service Specialist to support professional customers at the installer counter and supervise delivery operations. You will oversee daily activity of the delivery specialist, ensure accurate order fulfillment, and maintain vehicle/service standards in a fast-paced store environment.

The role emphasizes mechanical knowledge, strong communication, and the ability to coordinate cross-functional teams to deliver timely parts and services.