Automotive Parts & Service Specialist

O'Reilly Auto Parts; Vancouver (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k

Stock purchase plan

Health insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the store’s installer counter. This role will supervise and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

You will develop sales relationships with installers, handle orders by phone and online, coordinate picking and delivery, and assist with both front counter and backroom duties.

Qualifications

• Strong mechanical background.
• Above-average communication skills.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders over the phone and online; invoice orders; direct parts to delivery and route delivery specialists to ensure timely orders.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time; daily mileages entered into fleet devices.
• Work with Sales Specialists to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure returns (new cores and warranties) are picked up and credited promptly.
• Assist on front counter and in the backroom as needed; support with labor claims and other duties.

Skills

Mechanics

Communication

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the store’s installer counter. This role will supervise and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

You will develop sales relationships with installers, handle orders by phone and online, coordinate picking and delivery, and assist with both front counter and backroom duties.