Pro Parts Delivery & Customer Solutions Specialist

Advance Auto Parts Inc.; Southington (CT); On-site; USD 23,000 - 26,000; Full time

Job summary

Advance Auto Parts Inc. in Southington, CT is seeking a Driver to pick, stage and safely deliver parts to pro customers, pick up returns and cores, and drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.

You will collect credit accounts daily, build relationships with MainStreet and National Pro customers, upsell and cross-sell to increase transaction value, and maintain store cleanliness while stocking inventory.

Qualifications

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and leadership
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Confidence in engaging customers and promoting products
• Willing to learn about new products and sales techniques

Responsibilities

• Pick, stage and safely deliver parts to pro customers
• Pick up returns and cores
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
• Daily collection of credit accounts
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries
• Assist in upselling and cross-selling products to increase average transaction value
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot
• General stocking including truck stocking, back stock and cycle counts
• Maintain knowledge of product inventory and new arrivals to assist with sales
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Other duties as assigned

Skills

Safe driving

Delivery board system

Communication

Customer service

Inventory knowledge

Store operations

Identify customer needs

Education

High school diploma or equivalent

Tools

Delivery board system

Job description

Advance Auto Parts Inc. in Southington, CT is seeking a Driver to pick, stage and safely deliver parts to pro customers, pick up returns and cores, and drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.

You will collect credit accounts daily, build relationships with MainStreet and National Pro customers, upsell and cross-sell to increase transaction value, and maintain store cleanliness while stocking inventory.