Pro Parts Delivery & Customer Solutions Specialist

Advance Auto Parts; Kokomo (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Advance Auto Parts is seeking a dependable driver to pick, stage, and deliver parts to pro customers in a fast-paced setting. You will build relationships with MainStreet and National Pro customers, promote loyalty programs, and assist in upselling products to increase average transaction value.

Responsibilities include ensuring safe deliveries, collecting credit accounts, stocking shelves, and helping customers locate the right parts.

Qualifications

• Safe driving and navigation ability.
• Ability to use delivery board system.
• Friendly and persuasive communication.
• Sales aptitude and customer service orientation.
• Ability to identify customer needs and recommend solutions.
• Ability to work an assortment of days, evenings and weekends as needed

Responsibilities

• Pick, stage and safely deliver parts to pro customers
• Pick up returns and cores
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
• Daily collection of credit accounts
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries
• Assist in upselling and cross-selling products to increase average transaction value
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot
• General stocking including truck stocking, back stock and cycle counts
• Maintain knowledge of product inventory and new arrivals to assist with sales
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Other duties as assigned

Skills

Safe driving

Delivery navigation

Customer service

Sales aptitude

Communication

Education

High school diploma or equivalent

Job description

Advance Auto Parts is seeking a dependable driver to pick, stage, and deliver parts to pro customers in a fast-paced setting. You will build relationships with MainStreet and National Pro customers, promote loyalty programs, and assist in upselling products to increase average transaction value.

Responsibilities include ensuring safe deliveries, collecting credit accounts, stocking shelves, and helping customers locate the right parts.