Pro Parts Delivery & Customer Advisor

Advance Auto Parts; Traverse City (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Advance Auto Parts is seeking a Driver to pick, stage and safely deliver parts to pro customers in our Traverse City store. You will also pick up returns, distribute weekly flyers, and help manage credit accounts while building strong relationships with MainStreet and National Pro customers.

The role emphasizes upselling, stock maintenance, and delivering excellent customer service to walk-in and pro customers, with a focus on accuracy and safety in all duties.

Qualifications

• Read and interpret safety rules, operating and maintenance instructions, parts catalogs and procedure manuals.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals.
• Maintain knowledge of product inventory and new arrivals to assist with sales.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Promote current sales and loyalty programs through flyers.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers.
• Upsell and cross-sell products to increase average transaction value.
• Maintain store cleanliness and organization.
• Stocking and cycle counts.
• Assist customers with parts and services recommendations.

Skills

Safe driving

Customer service

Sales aptitude

Communication

English proficiency

Education

High school diploma or equivalent

Job description

Advance Auto Parts is seeking a Driver to pick, stage and safely deliver parts to pro customers in our Traverse City store. You will also pick up returns, distribute weekly flyers, and help manage credit accounts while building strong relationships with MainStreet and National Pro customers.

The role emphasizes upselling, stock maintenance, and delivering excellent customer service to walk-in and pro customers, with a focus on accuracy and safety in all duties.