Pro Loader & Customer Fulfillment Associate

Lowe's; Leland (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Lowe’s in the United States seeks a Loader with strong customer service focus to assist customers, locate and load merchandise, and support order fulfillment across Pro and Garden Center areas. The role emphasizes safety, accurate loading, and maintaining stock while upholding Lowe’s policies.

The position involves working with store equipment, assisting with large orders, and ensuring a positive shopping experience for customers through efficient service and teamwork.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provide customer service by following Lowe’s policies and programs
• Assist customers with locating, selecting, carrying, and loading merchandise
• Support checkout, fulfillment, and customer assistance needs
• Pull, stage, and prepare customer and contractor orders accurately
• Use power equipment and store technology safely and effectively
• Maintain in-stock conditions by replenishing merchandise
• Assist with large order fulfillment while ensuring quality and accuracy
• Maintain clean, safe work areas in-store and parking lot
• Identify and report safety hazards or security concerns
• Operate store equipment as needed in various departments (e.g., Zebra phone, CCTV)
• Communicate product features, warranties, and Lowe’s program information to customers and colleagues
• Follow Lowe’s safety policies, including use of safety devices
• Perform additional duties as assigned
• Loader-specific: support Pro customers during loading and order fulfillment
• Loader-specific: assist with loading in Pro loading area and canopy
• Loader-specific: ensure efficient service for large or complex orders
• Loader-specific: build relationships with repeat Pro customers and enroll in programs
• Loader-specific: maintain Pro Standards in parking lot and canopy
• Loader-specific: complete required power equipment and spotter training
• Load customer vehicles with appropriate technique per order size and weight
• Ensure orders are loaded accurately while maintaining quality and safety
• Garden Center-specific: assist loading for Garden Center customers and orders
• Garden Center-specific: stay available to support needs in Garden Center loading area
• Garden Center-specific: complete required training for safe loading
• Garden Center-specific: load customer vehicles and ensure order readiness
• Garden Center-specific: collaborate with Garden Center Supervisor to stage orders for pickup

Education

High school diploma or GED

Job description

Lowe’s in the United States seeks a Loader with strong customer service focus to assist customers, locate and load merchandise, and support order fulfillment across Pro and Garden Center areas. The role emphasizes safety, accurate loading, and maintaining stock while upholding Lowe’s policies.

The position involves working with store equipment, assisting with large orders, and ensuring a positive shopping experience for customers through efficient service and teamwork.