Pro Loader & Customer Experience Specialist

Lowe's; Kinston (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Lowe’s is seeking a Loader to assist customers, load merchandise, and support Pro and Garden Center operations in a fast-paced retail environment. The role emphasizes safe loading practices, teamwork, and delivering helpful, informed service to customers across the store.

Responsibilities include stocking, order fulfillment, equipment operation, and proactive safety reporting, with opportunities to engage Pro customers and ensure high-quality order completion.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provide SMART customer service following Lowe’s policies and programs.
• Assist customers with locating, selecting, carrying, and loading merchandise and respond to questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull and prepare customer and contractor orders accurately and efficiently.
• Operate store equipment and maintain safe, clean work areas.

Skills

Customer service

Safety awareness

Communication

Education

High school diploma or GED

Tools

Smartphones and tablets

CCTV surveillance system

Job description

Lowe’s is seeking a Loader to assist customers, load merchandise, and support Pro and Garden Center operations in a fast-paced retail environment. The role emphasizes safe loading practices, teamwork, and delivering helpful, informed service to customers across the store.

Responsibilities include stocking, order fulfillment, equipment operation, and proactive safety reporting, with opportunities to engage Pro customers and ensure high-quality order completion.