Pro Desk Customer Service & Sales Specialist

Home Depot; Baltimore (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in Baltimore, MD. This role focuses on delivering exceptional service to professional customers, driving sales through expert product knowledge and tailored recommendations. Team members will assist with order fulfillment, oversee deliveries, and collaborate with their peers to maintain high standards. Preferred qualifications may include bilingual communication skills depending on customer needs, creating opportunities for those eager to excel in a sales-driven environment.

Qualifications

• Experience in customer service roles focusing on professional customers.
• Ability to meet sales goals and metrics.
• Knowledge of industry standards and safety protocols.

Responsibilities

• Assist Pro customers at the Pro Desk and during material loading.
• Drive sales through tailored recommendations and loyalty programs.
• Monitor inventory and execute sales initiatives in alignment with store goals.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

A leading home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in Baltimore, MD. This role focuses on delivering exceptional service to professional customers, driving sales through expert product knowledge and tailored recommendations. Team members will assist with order fulfillment, oversee deliveries, and collaborate with their peers to maintain high standards. Preferred qualifications may include bilingual communication skills depending on customer needs, creating opportunities for those eager to excel in a sales-driven environment.