Pro Customer Service/Sales

The Home Depot; Upper Marlboro (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional in Upper Marlboro, Maryland. This full-time role involves delivering exceptional service to professional customers, including contractors and commercial clients. Responsibilities include assisting at the Pro Desk, managing deliveries, driving sales through expert product recommendations, and collaborating with team members to uphold safety and service standards. Ideal candidates will have strong sales skills and may have bilingual capabilities depending on customer needs.

Qualifications

• Proven ability to drive sales through professional service.
• Experience in managing customer interactions effectively.
• Strong collaboration skills with a focus on team success.

Responsibilities

• Provide exceptional service to professional customers.
• Assist with order fulfillment and loading materials.
• Resolve delivery issues and work towards store goals.

Skills

Bilingual communications skills

Product knowledge

Customer relationship management

Sales initiatives execution

Job description

Apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services