Pro Customer Service/Sales

The Home Depot; Silverdale (WA); On-site; USD 2,548,560 - 2,824,080; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical, dental, and vision

Tuition reimbursement

401K with company match

Job summary

A leading home improvement retailer in Silverdale seeks individuals for the Pro Customer Service/Sales team to support professional customers, including contractors and property owners. The role involves assisting at the Pro Desk, managing deliveries, and providing product knowledge. Candidates should be goal-oriented and able to collaborate effectively. Benefits include paid vacation, medical and dental coverage, and a 401K. Positions and compensation vary with roles like Pro Paint Sales Specialist and Pro Sales Associate offering competitive hourly rates.

Responsibilities

• Support store goals by monitoring inventory and executing sales initiatives.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Collaborate to maintain a clean, organized, and safe store environment.

Job description

Overview

Position Purpose
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Positions and compensation

• Pro Paint Sales Specialist - $20.50
• Pro Sales Associate - $19.50
• Pro Account Sales Associate - $20.50
• Pro Lot Loader - $18.50
• Pro Delivery Driver - $20.50

Responsibilities

The Pro Customer Service/Sales team supports store goals by monitoring inventory, executing sales initiatives, upholding the highest standards of customer service and safety, and helping Pro customers through the purchasing journey. Team members assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge. They collaborate to maintain a clean, organized, and safe store environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. They are expected to meet monthly sales goals and other performance metrics.

Benefits

The Home Depot offers various benefits as part of a total compensation package including: paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full-time/part-time status). Click here for more information.

1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.

2 Sick time (Washington State, Spokane, and Tacoma): Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater. Sick time (Seattle): Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting: Available positions may vary depending on business needs. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.