Pro Customer Service/Sales

Home Depot; Federal Way (WA); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Paid vacation

Medical, dental, and vision

Tuition reimbursement

Job summary

A leading home improvement retailer in Federal Way is seeking dedicated members for the Pro Customer Service/Sales Team. Associates will deliver exceptional service to professional customers, such as contractors and property owners, while meeting monthly sales goals. Available positions include Pro Paint Sales Specialist, Pro Sales Associate, and more. Benefits include paid leave, medical coverage, and a 401K plan. A successful candidate will have strong sales and customer service skills in a rewarding retail environment.

Qualifications

• Exceptional customer service skills for professional clients.
• Strong knowledge of products and ability to deliver tailored recommendations.
• Sales achievement by meeting monthly goals and metrics.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Collaborate with team members to resolve issues and uphold safety standards.
• Monitor inventory and support store sales initiatives.

Skills

Bilingual communication skills

Sales proficiency

Customer service skills

Job description

Job Description

Position Purpose:

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

The Pro Customer Service/Sales position types may include

• Pro Paint Sales Specialist - $21.00
• Pro Sales Associate - $20.00
• Pro Account Sales Associate - $21.00
• Pro Lot Loader: $19.00
• Pro Delivery Driver: $21.00

Benefits

The Home Depot offers various benefits as part of a total compensation package including: paid vacation1, paid sick leave2, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit‑sharing bonuses, , and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status). Click here for more information.

1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.

2 Sick time (Washington State, Spokane, and Tacoma)

Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.

Sick time (Seattle)

Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job‑related knowledge, skills, experience, and availability.

City

FEDERAL WAY

State

WA

Auto req ID_BR

157382BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044976