Pro Customer Service/Sales

Home Depot; Winter Haven (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Winter Haven is seeking a Pro Customer Service/Sales member to support professional customers and drive sales. Responsibilities include assisting at the Pro Desk, managing deliveries, and providing expert product recommendations. Candidates should have strong customer service skills and the ability to collaborate effectively within a team. Fluency in a second language may be beneficial depending on customer needs.

Qualifications

• Proven ability to deliver exceptional customer service and drive sales.
• Ability to communicate effectively with professional customers.
• Ability to work collaboratively in a team environment.

Responsibilities

• Assist at the Pro Desk and load materials for customers.
• Provide expert product recommendations and tailored delivery solutions.
• Monitor inventory and execute sales initiatives.
• Maintain a clean, organized, and safe store environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City WINTER HAVEN

State FL

Auto req ID_BR 156023BR

Job Type Pro Customer Service/Sales

Auto req ID 300045153