Pro Customer Service/Sales

Home Depot; Waterloo (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for Pro Customer Service/Sales Team members in Waterloo, IA. In this role, you will deliver exceptional service to professional customers by supporting their unique project needs and driving sales through product recommendations and knowledge. Collaboration within the team is crucial for maintaining a clean and safe environment and achieving monthly sales goals. Bilingual communication skills may be preferred based on customer needs.

Qualifications

• Experience in customer service and sales roles.
• Ability to build professional relationships with customers.
• Strong product knowledge for tailored recommendations.

Responsibilities

• Support Pro customers with efficient order fulfillment.
• Drive sales by leveraging product knowledge.
• Assist with material loading and delivery processes.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

WATERLOO

State

IA

Job Type

Pro Customer Service/Sales