Pro Customer Service/Sales

Home Depot; Niles (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Niles is seeking individuals for the Pro Customer Service/Sales Team. This role involves assisting professional customers, including contractors and property owners, with order fulfillment, product recommendations, and delivery solutions. Team members are required to meet monthly sales goals and contribute to a clean and organized work environment. Collaboration is emphasized to resolve issues and uphold high standards of customer service. Bilingual skills may be preferred based on customer needs.

Responsibilities

• Assist Pro customers with order fulfillment and safe loading.
• Provide expert product recommendations tailored to customer needs.
• Monitor inventory and execute sales initiatives.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

NILES

State

IL

Auto req ID_BR

156231BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044303