Pro Customer Service/Sales

The Home Depot; Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail home improvement company is seeking Pro Customer Service/Sales Team members to provide exceptional service to professional customers in Des Moines. The role involves building relationships, driving sales through expert product knowledge, and ensuring customer satisfaction. Ideal candidates will have strong sales skills, be able to manage orders efficiently, and collaborate effectively within the team. Experience in a customer-facing role is a plus, and bilingual skills may be preferred based on customer needs.

Qualifications

• Experience in customer service or sales is preferred.
• Proven ability to meet sales goals.
• Strong interpersonal skills and team collaboration.

Responsibilities

• Deliver exceptional customer service to Pro customers.
• Drive sales and meet monthly sales goals.
• Maintain a clean and organized work environment.

Skills

Customer relationship management

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location: Des Moines, IA