Pro Customer Service/Sales

The Home Depot; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Houston seeks a dedicated Pro Customer Service/Sales Team member to deliver exceptional service to professional customers. This role involves assisting customers at the Pro Desk, managing deliveries, and driving sales through product knowledge and tailored recommendations. Ideal candidates will have strong customer service skills and a collaborative spirit. Bilingual skills may be preferred to meet diverse customer needs.

Qualifications

• Ability to drive sales through product knowledge and personalized recommendations.
• Strong customer service skills, adapting to individual project needs.
• Collaboration skills to work as part of a team.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Manage deliveries and provide specialized product knowledge.
• Meet and exceed monthly sales goals.

Skills

Bilingual communication skills

Customer service orientation

Product knowledge

Sales skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.