Pro Customer Service/Sales

The Home Depot; Alsip (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is seeking members for its Pro Customer Service/Sales Team in Alsip, Illinois. The role involves building professional relationships with Pro customers, exceeding sales goals, and delivering tailored product recommendations to aid customer projects.

Successful candidates will assist at the Pro Desk, manage materials loading, and ensure the highest standards of customer service. Bilingual skills are preferred at certain locations to better meet customer needs. Join a collaborative team committed to creating exceptional experiences for professional customers.

Qualifications

• Strong communication skills for professional customer interactions.
• Ability to meet monthly sales goals and service metrics.
• Knowledge of products and techniques relevant to Pro customers.

Responsibilities

• Assist Pro customers at the Pro Desk.
• Manage deliveries and loading materials.
• Provide expert product recommendations and tailored solutions.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.