Pro Customer Service/Sales

The Home Depot; Town of Monroe (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot seeks individuals for the Pro Customer Service/Sales Team to ensure a remarkable experience for contractor and commercial clients. Team members will assist at the Pro Desk, provide expert product knowledge, and help drive sales to meet targets.

Expect to build professional relationships with Pro customers, manage deliveries, and maintain high standards of service. Bilingual skills may enhance communication with clients based on their needs.

Qualifications

• Strong problem-solving skills to address customer needs effectively.
• Ability to collaborate with team members and foster a positive environment.
• Experience in sales or customer service, especially in a retail setting.

Responsibilities

• Assist Pro customers with their orders and product selections.
• Drive sales by providing tailored recommendations and expert advice.
• Maintain a clean and organized Pro Desk and store area.

Skills

Customer service skills

Sales ability

Product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.