Pro Customer Service/Sales

The Home Depot; Darien (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Darien, Illinois is seeking dedicated team members for the Pro Customer Service/Sales role. This position focuses on delivering exceptional experiences to professional customers including contractors and property owners. Responsibilities include assisting customers at the Pro Desk, driving sales, and maintaining a safe work environment. The ideal candidate will possess strong sales and product knowledge skills, with a preference for bilingual communication. Join our team to ensure customer success on every project.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proficient in providing tailored recommendations based on project needs.
• Skilled in monitoring and managing inventory effectively.

Responsibilities

• Assist at the Pro Desk and load materials for customers.
• Drive sales by engaging with customers and fulfilling their needs.
• Work collaboratively to ensure a clean and safe environment.

Skills

Sales drive

Bilingual communication

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.