Pro Customer Service/Sales

The Home Depot; Venice (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member to enhance the customer experience for professional clients. The role involves assisting clients, managing deliveries, and meeting sales goals while ensuring high service standards. Teamwork is vital for maintaining a clean and efficient workspace. Bilingual skills are preferred in certain locations. This is a full-time position providing opportunities to build strong customer relationships and support project success.

Qualifications

• Meet monthly sales goals and store metrics.
• Provide exceptional customer service to Pro customers.
• Leverage product knowledge, loyalty programs and tailored recommendations.

Responsibilities

• Deliver excellent service for professional customers, including contractors and property owners.
• Meet monthly sales goals and metrics to drive sales in-store.
• Collaborate with team members to maintain a clean and organized environment.
• Monitor inventory and support sales initiatives.
• Maintain a clean, organized and safe store environment.

Skills

Customer service

Sales

Team collaboration

Product knowledge

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services