Pro Customer Service/Sales

The Home Depot; Painted Post (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

A large home improvement retailer in Painted Post is looking for dedicated team members for the Pro Customer Service/Sales Team. This role is focused on delivering exceptional service to professional customers, meeting sales goals, and collaborating effectively with team members to ensure project success. Ideal candidates should possess strong product knowledge and a customer-oriented attitude. Full-time position available with a focus on service excellence and safety.

Qualifications

• Experience in retail or service environments recommended.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced store environment.

Responsibilities

• Delivering exceptional service to professional customers.
• Meeting monthly sales goals and metrics.
• Collaborating with team members to maintain a clean environment.
• Aim to meet monthly Pro sales goals and service metrics.

Skills

Customer service

Sales

Communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services