Pro Customer Service/Sales

The Home Depot; Lawrence (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Lawrence, Kansas, seeks dedicated Pro Customer Service/Sales Team members to deliver exceptional service to professional customers, including contractors and property owners. You'll support their journey by fulfilling orders, providing tailored recommendations, and fostering strong relationships. Monthly sales goals and inventory monitoring are key responsibilities. Teamwork and organizational skills are essential for success in this role, which contributes to the overall success of Pro customers' projects.

Qualifications

• Proficiency in customer service and sales techniques.
• Ability to build and maintain professional relationships.
• Collaboration and teamwork skills.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals and metrics.
• Assist at Pro Desk and manage deliveries.
• Resolve delivery issues and monitor inventory.
• Uphold the highest standards of customer service and safety.

Skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services