Pro Customer Service/Sales

The Home Depot; Tracy (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service/Sales Team in Tracy, California. The team is dedicated to serving professional customers, including contractors and property owners, by delivering expert service and support throughout the Pro customer journey. Responsibilities include driving sales, assisting customers at the Pro Desk, and ensuring project success through collaboration and product knowledge. Candidates with bilingual skills are preferred, depending on customer needs.

Qualifications

• Expected to meet monthly sales goals and other metrics.
• Ability to build relationships with Pro customers.
• Collaboration with team members for service excellence.

Responsibilities

• Drive sales through product knowledge and tailored recommendations.
• Assist customers at the Pro Desk and manage deliveries.
• Monitor inventory and uphold customer service standards.
• Maintain a clean, organized, and safe store environment.

Skills

Bilingual communication skills

Product knowledge

Sales skills

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.