Pro Customer Service/Sales

The Home Depot; Euclid (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading home improvement retailer in Ohio seeks a dedicated Pro Customer Service/Sales representative. In this full-time role, you will support professional customers, assist at the Pro Desk, and recommend products while achieving sales targets. This position emphasizes teamwork and maintaining a safe environment to ensure customer satisfaction. Strong product knowledge and excellent customer service skills are essential. Bilingual skills may be valued based on customer needs.

Qualifications

• Excellent customer service skills tailored for professional clients.
• Strong product knowledge to provide effective recommendations.
• Ability to meet sales goals and work collaboratively.

Responsibilities

• Assist professional customers at the Pro Desk.
• Manage deliveries and ensure readiness of orders.
• Maintain a clean and organized work environment.

Skills

Product knowledge

Customer service

Sales skills

Bilingual communication

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other, Consumer Services