Pro Customer Service/Sales

The Home Depot; Simpsonville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Simpsonville, SC. This role involves assisting professional customers at the Pro Desk, managing order fulfillment, and driving sales through strong product knowledge and customer relationships. Ideal candidates will help maintain a safe and organized environment and meet monthly sales goals. Bilingual skills may be preferred depending on location needs.

Qualifications

• Bilingual communication skills may be preferred at certain locations; language needs vary by customer.

Responsibilities

• Assist Pro customers at the Pro Desk and support order fulfillment.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and performance metrics.
• Maintain a clean, organized, and safe environment.
• Monitor inventory and support store goals.

Skills

Bilingual communications skills

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist Pro customers at the Pro Desk and support order fulfillment, loading materials, managing deliveries, and providing specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers; proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other performance metrics to drive store sales.
• Maintain a clean, organized, and safe environment; collaborate with teammates to resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory and support store goals by executing sales initiatives while upholding high standards of customer service and safety.

Qualifications

• Bilingual communications skills may be preferred at certain locations; language needs vary by customer.