Pro Customer Service/Sales

The Home Depot; Henderson (NV); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is looking for a dedicated member for their Pro Customer Service/Sales Team. This position involves assisting professional customers by providing expert product recommendations, managing deliveries, and driving sales initiatives. The ideal candidate will need strong communication skills and a focus on building lasting professional relationships to enhance customer satisfaction. Join a team committed to upholding high standards of service based on unique project needs.

Qualifications

• Skills in managing deliveries and offering specialized product knowledge.
• Ability to build and maintain relationships with professional customers.
• Proficiency in driving sales and meeting monthly sales goals.

Responsibilities

• Assist at the Pro Desk with customer needs and product knowledge.
• Monitor inventory and engage in sales initiatives.
• Support team in maintaining a safe and organized environment.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold customer service and safety standards.
• Communicate Home Depot’s advantages to Pro customers.

Skills

Bilingual communication skills

Sales

Product knowledge

Bilingual communication

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.