Pro Customer Service/Sales

The Home Depot; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking a team member for their Pro Customer Service/Sales Team in Portland, Oregon. The role involves assisting customers, managing deliveries, and proactively driving sales through product knowledge and relationship building. Ideal candidates will have strong communication skills and the ability to meet sales goals while maintaining high service standards. Bilingual skills may be preferred based on needs. Join this dynamic team to support professional customers and improve their experience.

Qualifications

• Strong product knowledge and ability to build professional relationships.
• Experience in sales or customer service, preferably in a retail environment.
• Ability to monitor inventory and execute sales initiatives.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Meet monthly sales goals and uphold high standards of service.
• Collaborate to resolve delivery issues.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Skills

Bilingual communications skills

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.