Pro Customer Service/Sales

The Home Depot; Las Vegas (NV); On-site; USD 36,000 - 56,000; Full time

Job summary

A leading home improvement retailer in Las Vegas is seeking a Pro Customer Service/Sales Team member to enhance the experience for professional customers. The role involves assisting at the Pro Desk, managing deliveries, and providing expert product knowledge. Key responsibilities include driving sales through professional relationships and participating in inventory management. Bilingual communication skills may be beneficial. This position supports store goals and prioritizes exceptional customer service.

Qualifications

• Bilingual communication skills may be preferred based on customer needs.

Responsibilities

• Assist at the Pro Desk, managing deliveries and offering product knowledge.
• Build relationships with Pro customers to drive sales using product knowledge.
• Meet sales goals and metrics to drive store sales.
• Support a clean and organized environment and resolve delivery issues.
• Monitor inventory and participate in sales initiatives.
• Communicate Home Depot’s advantages over competitors.

Skills

Bilingual communications

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.