Pro Customer Service/Sales

The Home Depot; Palatine (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer located in Palatine, Illinois, is hiring for a Pro Customer Service/Sales Team member. In this role, you will assist professional customers including contractors and property owners, providing tailored product recommendations and building relationships that drive sales. Applicants should ideally possess strong product knowledge, customer service skills, and possibly bilingual communication abilities, enhancing the customer experience. This is a vital role in contributing to our team's sales goals while maintaining high standards of service and safety.

Qualifications

• Bilingual communication skills may be preferred at certain locations.
• Strong product knowledge to assist customers effectively.
• Ability to build professional relationships with Pro customers.

Responsibilities

• Assist at the Pro Desk with various customer needs.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and participate in sales initiatives.
• Support a clean and organized workspace for safety.

Skills

Bilingual communication skills

Product knowledge

Customer service skills

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.