Pro Customer Service/Sales

The Home Depot; White Lake (WI); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading home improvement retailer located in White Lake, Wisconsin, is looking for a team member for their Pro Customer Service/Sales Team. This role involves supporting professional customers such as contractors and property owners and driving sales through exceptional service and product knowledge. Candidates should have strong communication skills, the ability to manage deliveries, and be proactive in meeting sales targets. This position is vital for maintaining inventory and delivering tailored solutions to meet unique customer needs. Strong relationships and safety standards are emphasized.

Qualifications

• Bilingual communications skills may be preferred, varying based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, and managing deliveries.
• Build and maintain professional relationships with Pro customers to drive sales.
• Meet monthly sales goals and other metrics to enhance in-store sales.
• Support team in maintaining a safe and organized environment.
• Monitor inventory and participate in sales initiatives.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Skills

Bilingual communication skills

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.