Pro Customer Service/Sales

Home Depot; Seekonk (MA); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer in Seekonk, MA, is seeking a Pro Customer Service/Sales representative to deliver exceptional service to professional customers including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and driving sales through product knowledge. Candidates should possess strong communication skills and the ability to meet sales goals in a team-oriented environment. Bilingual skills may be preferred for certain locations.

Qualifications

• Experience in a customer service or sales environment is preferred.
• Strong communication skills to interact with professional customers.
• Ability to work collaboratively with team members.

Responsibilities

• Assist professional customers with their orders and provide expert recommendations.
• Meet monthly sales goals and contribute to store initiatives.
• Monitor inventory and ensure a clean, organized workspace.

Skills

Sales experience

Product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location

SEEKONK, MA

Job Type

Pro Customer Service/Sales

Pay Range

$16.50 - $18.50