Pro Customer Service/Sales

The Home Depot; Scottsboro (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Associate in Scottsboro, AL. In this role, you will deliver exceptional service to professional customers, including contractors and property owners. Your responsibilities will include assisting at the Pro Desk, managing deliveries, and driving sales through product knowledge and relationships. The ideal candidate will have strong sales skills and may be bilingual, contributing to the team-driven success of Pro customers' projects.

Qualifications

• Ability to maintain professional relationships with Pro customers.
• Proven sales techniques to drive sales and meet targets.
• Collaboration skills to work effectively as part of a team.

Responsibilities

• Assist Pro customers at the Pro Desk with orders and inquiries.
• Help manage deliveries and resolve any delivery issues.
• Monitor inventory and execute store sales initiatives.

Skills

Product knowledge

Sales experience

Bilingual communication

Job description

Pro Customer Service Sales at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services