Pro Customer Service/Sales

The Home Depot; Ludington (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional in Ludington, Michigan. The role involves assisting professional customers, driving sales through expert product knowledge, and maintaining excellent customer service. Team members will handle order fulfillment, manage deliveries, and ensure a clean workspace. Required skills include strong communication and customer service orientation. This is a full-time position focused on achieving sales goals while providing tailored solutions for business clients.

Qualifications

• Proficient in delivering outstanding customer service.
• Ability to drive sales through product knowledge.
• Experience managing customer relationships effectively.

Responsibilities

• Assist Pro customers at the Pro Desk and with loading materials.
• Drive sales and meet monthly goals.
• Maintain a clean and organized environment.

Skills

Strong communication skills

Sales skills

Product knowledge

Customer service orientation

Bilingual communication

Job description

Pro Customer Service Sales at The Home Depot

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other - Consumer Services