Pro Customer Service/Sales

The Home Depot; Simi Valley (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is hiring for its Pro Customer Service/Sales Team in Simi Valley, California. The team is dedicated to providing exceptional service for professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, providing product recommendations, and meeting sales goals. Strong communication skills and a collaborative attitude are essential for success. The position may require bilingual communication skills depending on customer needs.

Qualifications

• Excellent communication and interpersonal skills.
• Strong product knowledge related to home improvement.
• Ability to meet sales goals and metrics.

Responsibilities

• Assist Professional customers at the Pro Desk.
• Manage deliveries and provide product recommendations.
• Collaborate with team members to resolve issues.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.