Pro Customer Service/Sales

The Home Depot; Perris (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot is seeking dedicated Pro Customer Service/Sales Team members in Perris, California. This role focuses on delivering exceptional service to professional customers, including contractors and commercial clients, ensuring their projects succeed by providing expert product recommendations and tailored solutions.

Team members will drive sales, meet monthly goals, and collaborate to maintain a safe and organized working environment. Bilingual communication skills may be preferred based on location needs.

Qualifications

• Excellent communication skills with the ability to build professional relationships.
• Proficiency in product knowledge and sales techniques.
• Ability to meet sales goals and metrics.

Responsibilities

• Assist professional customers throughout their purchase journey.
• Support sales goals while building customer relationships.
• Collaborate with team members to maintain a safe and organized environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.