Pro Customer Service/Sales

The Home Depot; Village of Brewster (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

The Home Depot in Brewster, NY, is looking for Pro Customer Service/Sales Team members who will focus on delivering exceptional service to contractors and commercial clients. Ideal candidates will have strong customer service skills, the ability to build professional relationships, and knowledge about product offerings.

This role requires the ability to meet sales goals, support order fulfillment, and ensure customer satisfaction. Team members will also monitor inventory and collaborate to uphold safety standards in the store.

Qualifications

• Proven skills in delivering exceptional customer service.
• Ability to build and maintain professional relationships.
• Knowledge of product recommendations and tailored delivery solutions.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Provide outstanding service to Pro customers.

Skills

Bilingual communications skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.