Pro Customer Service/Sales

The Home Depot; Greensboro (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is seeking team members for the Pro Customer Service/Sales Team in Greensboro, Georgia. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Team members will assist with sales, manage deliveries, and provide expert product recommendations.

The ideal candidate should possess strong customer service and sales skills, with a focus on collaboration and meeting sales goals. Bilingual skills may be preferred depending on customer needs. This position offers a chance to contribute significantly to the success of Pro customers’ projects.

Qualifications

• Ability to meet monthly sales goals and metrics.
• Experience in a customer service or sales role.
• Ability to work in a collaborative team environment.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Provide tailored product recommendations and solutions.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer service

Sales skills

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.