Pro Customer Service/Sales

The Home Depot; Elizabeth (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

The Home Depot is seeking a dedicated Pro Customer Service/Sales team member in Elizabeth, NJ. This role focuses on delivering exceptional experiences for professional customers, including contractors and commercial clients. Responsibilities include building relationships, driving sales, resolving delivery issues, and promoting product knowledge. Successful candidates will contribute to achieving monthly sales goals while maintaining a clean and safe work environment. Bilingual skills may be a preference based on customer needs.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.