Pro Customer Service/Sales

The Home Depot; North Great River (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer in North Great River seeks a Pro Customer Service/Sales Team member to deliver exceptional service and drive sales for professional customers. Responsibilities include assisting at the Pro Desk, managing deliveries, and leveraging product knowledge to support customer needs. The ideal candidate will exhibit strong sales skills, teamwork, and an ability to build relationships. Bilingual communication skills may be beneficial based on customer needs.

Qualifications

• Bilingual communication skills may be preferred based on customer needs.
• Ability to meet monthly sales goals and other metrics.
• Strong communication and teamwork skills.

Responsibilities

• Deliver exceptional service for professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Help meet monthly sales goals and uphold customer service standards.

Skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.