Pro Customer Service/Sales

The Home Depot; Florida City (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members in Florida City, FL. The role involves delivering exceptional service to professional customers, driving sales by leveraging product knowledge, and collaborating with team members. Responsibilities include assisting at the Pro Desk, managing deliveries, and maintaining store standards. Ideal candidates will have strong customer service skills, a passion for helping others, and may possess bilingual communication abilities. This position aims to ensure every customer's project is a success.

Qualifications

• Strong product knowledge and customer service skills are essential.
• Ability to meet sales goals and collaborate effectively with team members.
• Bilingual communication skills may be preferred based on customer needs.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support Pro customers throughout their journey and assist with materials.
• Drive sales by leveraging product knowledge and strong customer relationships.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.