Pro Customer Service/Sales

The Home Depot; Irving (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in the United States seeks dedicated individuals to join their Pro Customer Service/Sales Team. The role focuses on delivering exceptional service to professional customers, such as contractors and property owners. Candidates will assist at the Pro Desk, manage deliveries, and leverage product knowledge to drive sales. Strong communication skills, teamwork, and a commitment to customer satisfaction are essential for success in this position.

Qualifications

• Experience in customer service and sales.
• Ability to manage delivery and logistics effectively.
• Skills in maintaining inventory and executing sales initiatives.

Responsibilities

• Assist professional customers at Pro Desk.
• Drive sales and meet monthly sales goals.
• Collaborate with team to resolve delivery issues.

Skills

Customer relationship management

Sales strategies

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.